In the second year of the pandemic, the old problem of an absent manager acquires a new urgency. Here are some idea starters on how organizations can rally their mid-level cadre to push through the fatigue of a long-haul crisis.

Thanks to COVID-19, many organizations are now virtual teams working from home, and internal communication is more critical than ever. It’s also more difficult. This blog looks at some common employee challenges and how to handle them.

When Amazon’s CEO Jeff Bezos said: “We seek to be Earth’s most customer-centric company” two decades ago, it was a bold claim. Today, we’d be hard-pressed to find an organization that doesn’t put its customers first. The argument of this blog: to be customer-centric, organizations must become employee-centric first.

As much as we hear “nothing personal” at work, it’s always personal – or we don’t care. The C in the C-Suite could stand for Connection. Getting it right is about finding your way to stay true to your audience.