Most law firms deal with crises every day. Lawsuits. Court battles. Privacy breaches. But what if this happens to them? For organizations operating in crisis-ridden environments, a disaster is a matter of “when,” not “if.” This blog outlines seven steps law firms can take to boost preparedness for these “predictable surprises.”

Thanks to COVID-19, many organizations are now virtual teams working from home, and internal communication is more critical than ever. It’s also more difficult. This blog looks at some common employee challenges and how to handle them.

When Amazon’s CEO Jeff Bezos said: “We seek to be Earth’s most customer-centric company” two decades ago, it was a bold claim. Today, we’d be hard-pressed to find an organization that doesn’t put its customers first. The argument of this blog: to be customer-centric, organizations must become employee-centric first.

Traditional media is shrinking. But while there’s fewer media, there’s more news. In fact, we are in a state of content shock. Anyone with a smartphone can publish anything about anything, from oppressive governments to bad customer service to unfair employers. So, are we witnessing a decline or resurgence of earned media?